When customers arrive, welcome them at reception by name and impress them with your advanced personal service and innovative use of technology.
Number plate recognition is an increasingly important customer service tool that can be integrated with your existing CRM systems.
As soon as a vehicle arrives on site your system can tell you whose car it is and what dealings you’ve had with them in the past. You can view past sales history and immediately understand any issues or opportunities.
For a customer, a personal welcome is deeply impressive and allows you to build a deeper and longer lasting relationship. If it’s someone who has previously visited and is interested in buying, you can start the conversation where you left off and put yourself in a much stronger position to secure a sale.
It’s even possible to install variable message signs at the site entrance to display personalised welcome messages for each individual customer.
ESSA gives you the tools to build a more personal and more rewarding relationship with your customers.